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As 55% of Kenyan Firms Turn to AI for Customer Service, Data Protection Takes Center Stage.

As 55% of Kenyan Firms Turn to AI for Customer Service, Data Protection Takes Center Stage.

Kenyan businesses are rapidly embracing AI to revolutionize customer service, with 55% already deploying chatbots and automation tools to enhance efficiency and satisfaction. Yet, this digital transformation brings pressing data protection challenges under Kenya’s Data Protection Act (2019). As AI systems increasingly profile customers and process sensitive data, conducting Data …

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Email Spam Costing Banks Ksh 450,000+ Per Customer Complaint

Email Spam Costing Banks Ksh 450,000+ Per Customer Complaint

Two recent ODPC rulings against SBM Bank and Family Bank expose major flaws in banking email governance—ranging from poor data quality to ignored complaints. This blog explores these cases, the costly consequences of spam violations, and how South-End Tech Ltd can help your organization systematize data handling for smarter, safer …

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Why Your Business in Kenya Needs a Data Privacy Programme Now

Why Your Business in Kenya Needs a Data Privacy Programme Now

Kenya’s digital economy demands more than ODPC registration it demands a living Data Privacy Programme.

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New SEC Cybersecurity Rules: What Kenyan Financial Institutions Must Know

New SEC Cybersecurity Rules: What Kenyan Financial Institutions Must Know

Global regulators are tightening cybersecurity rules led by the SEC’s updated Regulation S-P.

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Consent in the Shadows: Kenya Information & Communication (Amendment Bill), 2025

Consent in the Shadows: Kenya Information & Communication (Amendment Bill), 2025

Kenya’s proposed KICA Amendment Bill 2025 risks turning “consumer protection” into state surveillance threatening privacy, consent, and digital freedom. Our data rights deserve stronger safeguards.

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Judicial Review vs. Statutory Appeal: Navigating ODPC Decisions under Kenya’s Data Protection Act

Judicial Review vs. Statutory Appeal: Navigating ODPC Decisions under Kenya’s Data Protection Act

Challenging an ODPC decision? Go by the book Section 64 of the Data Protection Act mandates a High Court appeal, not judicial review. Missteps mean instant dismissal.

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Kenya Cracks Down on World coin as the High Court Orders Data Deletion

Kenya Cracks Down on World coin as the High Court Orders Data Deletion

Kenya’s High Court has ruled against Worldcoin for breaching data protection laws ordering data deletion and halting biometric processing. A landmark win for digital privacy.

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